London Bus Forums News is published by London Bus Forums Media Ltd. We are committed to accurate, fair and responsible journalism and adhere to the Impress Standards Code.
We take complaints about our published editorial content and journalistic conduct seriously.
Making a complaint
If you believe an article, image, video or other editorial material published by London Bus Forums News breaches the Impress Standards Code, please contact:
Email: [email protected]
Please include the article or material concerned, a link where available, details of your complaint and the outcome you are seeking.
You do not need to identify a specific clause of the Code to contact us. We will also consider reasonable alternative methods of submitting a complaint where email is not accessible or practical.
Who can complain?
We accept complaints from individuals directly affected by an alleged breach, representative groups where there is a public interest, and third parties seeking to ensure the accuracy of published information.
How we handle complaints
We will acknowledge your complaint within seven calendar days and normally provide a final written decision within 21 calendar days of receiving it.
We will investigate complaints fairly and, where appropriate, take corrective or remedial action.
Referring a complaint to Impress
If you are dissatisfied with our final response, or have not received a final decision within 21 calendar days, you may refer an eligible complaint to Impress in accordance with its Regulatory Scheme.
Website: https://www.impressorg.com/complaints/
Email: [email protected]
Telephone: 020 3325 4288
Our full Complaints Policy is also available on request.
London Bus Forums News is operated by London Bus Forums Media Ltd, registered in England and Wales, company number 16857852.
